Prepare your voice agents for the messy real world

Who We Are

Lamflo is a Voice AI testing and observability platform ("we", "us", "our"). This policy applies to our website and all related services.

What We Collect

• Contact information — name, email, and company details when you submit our contact or demo form.
• Usage data — pages visited, features used, and session information via standard analytics tools.
• Device & browser data — IP address, browser type, and operating system for security and performance purposes.
• Communications — any messages or feedback you send us directly.

We do not collect personal data from children under 16. We do not sell your data to any third party.

How We Use It

• To provide, operate, and improve our Services.
• To respond to enquiries and fulfil demo or support requests.
• To send product updates and marketing communications where you have opted in. You may opt out at any time.
• To maintain security, prevent fraud, and comply with legal obligations.

Legal Basis

We process data on the basis of contract performance, legitimate business interests, consent where applicable, and legal obligation.

Sharing & Disclosure

• Service providers — trusted vendors who help us operate the platform, under appropriate data processing agreements.
• Legal requirements — when required by applicable law or to protect the rights and safety of our users.
• Business transfers — in the event of a merger or acquisition, with prior notice to you.

We do not share data with advertisers or data brokers.

Data Retention

We retain your data only for as long as necessary to provide the Services or as required by law. When no longer needed, data is securely deleted or anonymised using industry-standard practices.

Your Rights

Subject to applicable law, you may request access, correction, deletion, portability, or restriction of your data. To exercise any right, please contact us using the details below. We will respond within a reasonable timeframe.

Cookies

We use essential cookies required for the site to function, and optional analytics cookies to understand usage patterns. Non-essential cookies are only set with your consent. You can manage cookies through your browser settings.

Security

We protect your data using industry-standard security measures including encryption in transit and at rest. Access to personal data is restricted to authorised personnel only.

Changes

We will update this policy when our practices change and will notify you of material changes with reasonable notice.

Contact

For any privacy-related questions, please reach out via our contact page.

Acceptance

By accessing or using Lamflo's website or platform ("Services"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Services.

Permitted Use

You may use the Services solely for lawful business purposes. You must not:

• Reverse-engineer, decompile, or attempt to extract our source code or proprietary methods.
• Use the Services to conduct automated attacks or gain unauthorised access to any system.
• Resell or sublicense access to the Services without our prior written consent.
• Use the Services in any way that violates applicable law or infringes third-party rights.

Accounts & Access

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. We reserve the right to suspend or terminate accounts that breach these Terms.

Intellectual Property

All content, technology, and materials on the platform are owned by or licensed to us. Nothing in these Terms grants you any rights beyond a limited licence to use the Services as permitted herein. Your data remains yours.

Disclaimer of Warranties

The Services are provided "as is" and "as available" without any warranty of any kind. We make no guarantees of uninterrupted, error-free service. Your use of the Services is entirely at your own risk.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Services. Our total liability for any claim shall not exceed the fees you paid us in the period directly preceding the claim.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights.

Confidentiality

Each party agrees to keep the other's non-public business information confidential and not to disclose it to third parties without prior written consent, except as required by law.

Term & Termination

These Terms remain in effect while you use the Services. We may suspend or terminate your access for material breach. Provisions that by their nature survive termination — including IP rights, liability limitations, and indemnification — shall continue to apply.

Governing Law

These Terms are governed by applicable law. Any disputes shall be resolved through good-faith negotiation before formal proceedings are initiated.

Changes to These Terms

We may revise these Terms at any time and will provide reasonable notice of material changes. Continued use of the Services after the effective date constitutes acceptance.

Contact

For questions about these Terms, please reach out via our contact page.

Our Commitment

At Lamflo, security is foundational to everything we build. We are committed to protecting the confidentiality, integrity, and availability of your data and our platform.

Infrastructure & Hosting

• All infrastructure is hosted with reputable cloud providers in secure, access-controlled data centres.
• Production environments are logically isolated from development and staging environments.
• We enforce network segmentation and access controls to limit exposure of internal services.

Data Encryption

• In transit: All data is transmitted using industry-standard encryption protocols. We enforce secure connections and reject insecure requests.
• At rest: Stored data is protected using industry-standard encryption. Backups are also encrypted.
• Key management: Encryption keys are managed securely with automated rotation policies.

Access Control

• Internal access follows the principle of least privilege — employees are granted only the minimum access required for their role.
• All administrative access requires multi-factor authentication.
• Access rights are reviewed regularly and revoked promptly upon role change or departure.
• All internal access to customer data is logged and auditable.

Application Security

• All code changes undergo review before deployment and we follow secure development practices.
• Dependencies are regularly scanned for known vulnerabilities.
• We conduct periodic security assessments of our platform.
• Protections are in place against common attack vectors at the application layer.

Incident Response

We maintain a documented incident response plan. In the event of a confirmed security breach affecting your data, we will notify affected customers promptly in accordance with applicable law, and provide details of the incident, its impact, and the steps taken to address it.

Vulnerability Disclosure

We welcome responsible disclosure of security vulnerabilities. If you discover a security issue, please contact us via our contact page before disclosing it publicly. We will acknowledge your report and work to resolve confirmed issues promptly.

Third-Party Vendors

All vendors who process data on our behalf are vetted for security practices before engagement and are contractually bound to maintain appropriate security standards.

Business Continuity

• We maintain regular automated backups using industry-standard schedules and retention policies.
• Backups are tested periodically to verify recoverability.
• We maintain continuity plans to restore critical services within a reasonable timeframe.

Employee Security

• All team members complete security awareness training and follow internal security policies.
• Device encryption is enforced on all equipment used to access production systems.

Contact

To report a security concern, please reach out via our contact page.